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Return Policy

OFFERNOVA.com guarantees 100% satisfaction. We believe in following a process and keep our customers in loop, so you’re always in the know. You will be notified as soon your order has been received and we will follow up and support you until you order has been safely received by you.

Exchange/Return Policy:
Your satisfaction is important to us. That is why we have 30 days exchange/refund policy in place; you need to contact our customer services in order to receive the appropriate resolution.

You’re qualified an exchange/refund if:

  • The received item is defective.
  • The received item is not as described.
  • Doesn’t match description or photos.
  • Received incorrect item.

Note: Customers maybe requested to provide pictures of the received item to qualify for exchange/refund. 

No Refund If:
We value our customers. If you have placed an order with a wrong item; you need to contact our customer services in order to receive the appropriate resolution.

You’re not eligible for the exchange/refund for the following reasons, if:

  • The order is not corrected within 24 hours.
  • If the product is not broken or it is not defective.
  • Received the ordered correct item.
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